Refund policy

Refund and Return Policy

60-day satisfaction guarantee
At Makery, you have 60 days from the day you receive your order to request a return and get a refund if you are not satisfied with your purchase.

To be eligible for a return, your item must be:

• unused, with no signs of use or wear (such as marks, stains, scratches, folds or damage),
• complete, with all its original parts, accessories and tags,
• in its original packaging.

You’ll also need your order number or proof of purchase. Items that don’t meet these conditions will not be accepted, and they will be sent back to you at your expense.

How to request a return
You can request a return in two ways:

• from your order page, by logging into your customer account, or
• by writing to us at makery-shop@outlook.com with your order number and the item(s) you want to return.

Once your request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

Return shipping costs
Return shipping costs are the customer’s responsibility. We recommend using a tracked shipping method, as we cannot be held responsible for parcels lost in transit.

Damages and issues
Please inspect your order when you receive it and contact us right away if the item is defective or damaged, or if you received the wrong item. We will review the issue and find a solution. In this case, return shipping costs are covered by us.

Exceptions / non-returnable items
The following items are not covered by the 60-day guarantee: personalized or custom-made items, sale items, and gift cards. Customers in the UK and the European Union keep their statutory right of withdrawal described below.

UK and European Union: 14-day right of withdrawal
If your order is delivered to the United Kingdom or a European Union country, you have the legal right to cancel your order within 14 days of receiving it, without giving any reason. This right also applies to sale items. Personalized or custom-made items are excluded by law.

To use this right, send us a clear statement of your decision, either through your order page, by email at makery-shop@outlook.com, or by using our withdrawal form available here: https://makery-shop.com/pages/eu-withdrawal-form or at the bottom of our website. Your item must be returned within 14 days of informing us of your decision. Return shipping costs are the customer’s responsibility.

You may handle the item only as you would in a shop, to check its nature and features. If the item shows signs of use beyond this, we may reduce your refund to reflect the loss in value.

Refunds
We’ll let you know once we’ve received and inspected your return, and tell you whether your refund is approved. Approved refunds are made to your original payment method within 14 days of receiving your returned item, or proof that you’ve sent it back, whichever comes first.

For withdrawals made under the UK/EU 14-day right, the refund includes the original standard delivery cost. Please note that your bank or card issuer may take a few extra days to process and show the refund.

If more than 14 days have passed since we received your return and you still haven’t been refunded, please contact us at makery-shop@outlook.com.